Placing an order
You are welcome to place an order in our Market on your own at anytime. However, we’ll place your first order for you, to make things easier.
When you place an order on your own, we will add shipping separately afterward. Shipping cost is calculated by weight and location and ranges between $10-16.
Additionally, all clients are enrolled in our Herbacy Membership, which you can learn more about below. I’m going to recommend you take most formulas for several months, and having the auto-order means you don’t have to place an order every month and that you are likely to be more consistent.
Specialty formulas are not in our Market because they are custom crafted for our private practice clients only. You can find these formulas when you log in to your MindBody account, in a tab called “Online Store.”
All orders are mailed. There is one exception: if you have an upcoming in-person appointment, you can make an order and select “In Store Pick Up.”
If you are in need of expedited shipping, we can send the order Express Mail. Please email us to request this service.
If you are having trouble remembering the name of a formula you were taking, you can look it up on your account purchase history, or email us.
You receive your herbal formulas in the mail, on schedule, and we pay for the shipping!
Adjust at any time. If you want to change your formula, your product mix, or your frequency (standard is monthly, but we can customize), just email us.
Cancel at any time, by emailing us. We just need to know at least 5 days before your scheduled ship date to ensure we haven’t already sent your order.
We ship with USPS Priority Mail so that ensure prompt delivery, especially outside of CA, and so we can track orders.
Once your order has been shipped, you will receive an automated “Order Completion” email letting you know your order has been fulfilled. If you have not received your package 3-5 days from that email, please email us so we can track it.
Orders are shipped Monday-Friday, and usually fulfilled within three days of the order.
Changing an appointment
We ask for 24 hrs notice for appointment cancellations to ensure that we can offer that time slot to others. Our scheduling software will send you an automated reminder, which is another reason to ensure you receive these emails in your main inbox. You can cancel your appointment online, by phone, or by email, and if you do so 24 hours beforehand, there is no fee. Appointments cancelled within the 24 hour window will be charged a $60 Late Cancellation Fee. No-show appointments will be charged the price of the appointment.
Credit card on file
We require a credit or debit card on file in your secure online account. Unless otherwise instructed, we will use this card to charge all appointment and herbal order fees. You are welcome to pay cash or check for in person appointments.
You can update, or change the card on file by logging in to your account, or you can email us to help you do so.
When cards are declined, we place the balance due on your account and notify you. Directions on how to make a payment on an account balance are in the email receipt for the charges. Of course, we are happy to help you do this for you as well. We’ll cancel appointments and herbal orders on accounts that are more than 30 days past due.
Traditional HMOs and PPOs do not cover ayurvedic consultations. If you have a reimbursement account, you are welcome to print your invoices from your online purchase history to submit for reimbursement.
Ayurveda By Siva is not a medical facility, or a licensed health care provider. Please view our full disclaimer here for more detail.